The Delfi Group was engaged to project lead our recent CHEOnext Strategic Planning project. The process used was highly engaging across the organization and very effective. The resulting plan and its implementation actions have clearly moved us to the next level of business and health care excellence. The Consultant quickly moved to establish professional credibility with our various internal groups, but specifically the Board, the Executive team and our physicians. The Delfi processes and the personal consulting attributes were powerful enablers of the success of our project.

The Champlain Maternal Newborn Regional Program (CMNRP) was facing the need to review its long-standing mandate to better meet the needs of its partner organizations. The Delfi Consultant led CMNRP through a strategic planning process which included our organization through an extensive environmental scan. This exercise allowed us to define key imperatives, goals and objectives for the next three years. Because of the consultant’s expert guidance and wise insight, our organization’s renewed mandate has put us on a transformational pathway which will help ensure our sustainability. Interactions with the Delfi Group were always reliable, punctual and professional, with efficiently carried deliverables. Thank you on behalf of the CMNRP Network.

Ottawa Humane Society‘s Board contracted with The Delfi Group to provide facilitation and other support for the development of a new strategic plan for the organization. This Group came to us highly recommended and did not disappoint. Our consultant was a strategic thinker who has a ‘straight shooter, no nonsense’ approach. He was focused on helping us achieve results. Board members who participated in a full day retreat agreed that the exercise was very productive.

Our Delfi consultant was an incredible facilitator. His ability to bring together a broad range of perspectives and have the group explore the information to come to their own conclusions was exactly what the BORN2020 strategic planning process needed. He had the rare combination of expertise in content, politics and human nature to get us to a successful outcome.

The facilitation course Delfi developed, delivered and coached me through has benefited me immensely, not only within meetings but also in my day-to-day interactions with colleagues. With the tools provided by Delfi, I am better able to gain agreement – and even reach consensus – where I have not been able to in the past.

As part of AECL’s change management plan in support of our restructuring journey, a survey on communication was issued to all staff. The survey was followed by a series of focus groups across all business units to gain deeper insights. The Delfi Group was engaged to develop the survey, facilitate these focus groups and collate the feedback together with the survey results into a summary report. The consultant’s excellent organizational skills, her easy demeanour and great people/relationship skills allowed our staff to share transparently allowing the organization to gain much value from the exercise. We would certainly engage The Delfi Group again without hesitation.

CCPA has had the good fortune to partner with Bonnie O’Keefe at the Delfi Group, for the past several years. We’ve been working together to address complex human resources issues as well as developing HR policies and updating job descriptions etc. Bonnie’s experience and professionalism are second to none. She provides a logical and knowledgeable approach to problem solving, while emphasizing the “human” aspect of HR. She has a full understanding of our organization’s commitment to progressive values and our cooperative approach to labor relations. Bonnie’s advice consistently proves to be invaluable, and we recommend her services wholeheartedly.