Our Commitments to Each Other:
We are open and truthful with each other, in word and intent, without a hidden agenda. We are prepared to take the risk of opening up with each other on sensitive issues where we may feel vulnerable.
While we are considerate of each others views and feelings, we each ensure that the issues are tabled. We don’t hold back. We provide feedback on each others behavior, especially with regards to these values.
We are a safe haven – we listen carefully to each other and don’t interrupt. We seek to understand as well as to be understood.
We do not compete with each other, for business, for time, for attention. We are available to each other. We are fair with each other.
We embrace the abundance mentality, and look for solutions that accommodate all concerns and issues. This requires thoughtfulness, creativity, and patience.
While we work hard, we are sensitive to the need for balance between our personal, family and professional roles. We make decisions based on our belief in this balance – e.g. family and personal issues may take precedence over business issues, without sacrificing our commitment to excellent customer relations
We work to grow and develop our personal competencies and service offerings . We encourage each other to “sharpen the saw”, to grow and develop.
We do work we are proud of, challenging ourselves to create an exceptional customer experience by value-added, measurable outcomes. We also meet or exceed our expectations of one another as Associates, continually enhancing our personal levels of professional expertise and achievement.
We recognize each member’s leadership strengths and distribute leadership opportunities accordingly.
We practice our ability to laugh and enjoy one another’s company