SUPERIOR SERVICE from your entire organization sets the positive word-of-mouth process moving, and puts you in a league of your own. FEELINGS RETAIL•SERVICE Designed to:
The training focuses on PERSONAL GROWTH and DEVELOPMENT, building the self worth, self esteem and skills of each employee. Graduates care more about their customers and more about their jobs. You will see an immediate improvement in behaviour and attitudes. FEATURES
FEELINGS RETAIL•SERVICE will have a measurable impact on how you do business. The truth is: getting customers is costly. Many businesses believe it takes advertising, sales promotions, capital renovation, price wars, and all the other investments made to attract customers. Service, however, is what determines whether or not they will return. Research shows that only 4% of dissatisfied customers complain. The other 96% just don’t come back. The bottom line: customer dissatisfaction and negative word of mouth cost you. Just one rude or indifferent employee may cancel all the efforts and expense required to attract a customer.