Feelings For Professionals

Feelings-for-Professionals-Delfi-Brochure-LFC
Achieving Excellence Through Caring Customer Service SUPERIOR SERVICE FROM YOUR ENTIRE ORGANIZATION SETS THE POSITIVE WORD-OF-MOUTH PROCESS MOVING, AND PUTS YOU IN A LEAGUE OF YOUR OWN!

Feelings-for-Professionals-Delfi-Brochure-LFC-b FEELINGS is designed to do four things:

  • Change attitudes and behavior.
  • Teach the skills and techniques of customer service.
  • Build the self worth of employees and help them feel good about themselves.
  • Improve employee morale and teamwork.

To be most effective, FEELINGS has been designed to be delivered in three 3-hour sessions, spaced apart with homework in between. However it can be combined and given in one or two sessions. It is highly interactive, allowing for enhanced learning and increasing interest. It involves professional facilitation, use of high quality video vignettes, written and verbal exercises and frequent discussion. Participants receive a bound course booklet which they use throughout the course.

Are You Satisfied With The Way Your Employees Treat Co-Workers and Customers? FEELINGS achieves a beneficial, lasting transformation in employees by increasing awareness of the needs of others and concern for their needs, improving skills for dealing with challenging situations, enhancing employee confidence and improving communication, cooperation and the effectiveness of relationships.

THE FEELINGS CONCEPT:

FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees. Many employee training programs are dull, technical, sophisticated and boring. Keeping the target audience in mind, FEELINGS is designed to be fun, stimulating, and entertaining for the employees. They learn and retain many new skills that benefit them both personally and professionally. It builds spirit and gets their hearts pumping faster. You will see an immediate improvement in behaviour and attitudes. Your employees will care more about their customers and about their jobs. FEELINGS is designed and written specifically for your front-line personnel. It is not written for management, although all employees benefit from participation.