Achieving Excellence Through Caring Customer Service SUPERIOR SERVICE FROM YOUR ENTIRE ORGANIZATION SETS THE POSITIVE WORD-OF-MOUTH PROCESS MOVING, AND PUTS YOU IN A LEAGUE OF YOUR OWN!
FEELINGS is designed to do four things:
To be most effective, FEELINGS has been designed to be delivered in three 3-hour sessions, spaced apart with homework in between. However it can be combined and given in one or two sessions. It is highly interactive, allowing for enhanced learning and increasing interest. It involves professional facilitation, use of high quality video vignettes, written and verbal exercises and frequent discussion. Participants receive a bound course booklet which they use throughout the course.
Are You Satisfied With The Way Your Employees Treat Co-Workers and Customers? FEELINGS achieves a beneficial, lasting transformation in employees by increasing awareness of the needs of others and concern for their needs, improving skills for dealing with challenging situations, enhancing employee confidence and improving communication, cooperation and the effectiveness of relationships.